1.Who We Are
Elephant Scale (“Elephant Scale,” “we,” “us,” or “our”) provides instructor-led training, certification, assessments, and consulting in artificial intelligence, data engineering, and related technologies. This Privacy Policy explains how we handle personal information when you visit elephantscale.com, register for a course or webinar, request a proposal, take one of our assessments, or otherwise interact with us.
We are the controller of the personal information described in this policy. Where we deliver training under contract to an employer or other organization, that organization may be the controller of participant data and its own privacy notice may also apply.
Elephant Scale
7522 Apache Plume, Houston, TX 77071, United States
Email: info@elephantscale.com
Phone: +1-713-568-9753
2.Scope of This Policy
This policy covers personal information we collect through our website and our training, certification, and consulting services. It does not cover third-party websites, platforms, or services that we link to or that you choose to use alongside our services — those are governed by their own privacy policies.
Our services are directed at businesses and working professionals. They are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
3.Information We Collect
Information you provide to us
- Contact and account details — name, work email address, phone number, employer, job title, and country, submitted through our contact, demo, instructor-request, and course-registration forms.
- Training and certification records — course enrollments, attendance, lab activity, assessment answers, scores, and certificates issued to you.
- Assessment submissions — the responses and organizational details you enter into tools such as the AI Readiness Assessment and SAIS-100, together with the generated score and report.
- Marketing preferences — newsletter and webinar subscriptions and your communication choices.
- Payment and billing information — billing name, address, and purchase details. Card numbers are entered directly with our payment processor and are never received or stored by us.
- Correspondence — the content of emails, support requests, demo calls, and messages you send us.
Information collected automatically
- Device and usage data — IP address, browser type and version, operating system, referring URL, pages viewed, links clicked, and timestamps.
- Cookies and similar technologies — used for analytics, advertising measurement, and visitor identification, as described in our Cookie Policy.
Information from third parties
We use business-data and visitor-identification providers that supply professional contact details and company information, and that may identify the organization associated with a visiting IP address. We also receive information from event and webinar platforms when you register through them, and from clients who enroll their employees in our training.
4.How We Use Information
- To deliver training, labs, assessments, certifications, and consulting you or your employer requested.
- To respond to enquiries, prepare proposals, and schedule demos and calls.
- To process payments, issue invoices, and maintain financial records.
- To generate assessment scores, reports, and benchmarking against anonymized industry data.
- To send service communications such as joining instructions, schedule changes, and certificates.
- To send marketing communications about courses, webinars, and publications, where you have opted in or where permitted for business contacts. Every marketing email includes an unsubscribe link.
- To measure and improve our website, content, and course offerings.
- To secure our systems, prevent fraud and abuse, and enforce our Terms of Service.
- To comply with legal, tax, accounting, and regulatory obligations.
5.Legal Bases for Processing
If you are in the European Economic Area, the United Kingdom, or another jurisdiction with equivalent requirements, we rely on the following legal bases:
- Contract — to provide the training, certification, or services you or your organization purchased.
- Legitimate interests — to operate, secure, and improve our business, and to market relevant professional training to business contacts in a way that is proportionate and does not override your rights.
- Consent — for non-essential cookies and, where required by local law, for marketing email. You may withdraw consent at any time.
- Legal obligation — to meet tax, accounting, and other statutory requirements.
7.International Transfers
We are based in the United States, and our service providers may process data in the United States and other countries. Where personal information is transferred out of the European Economic Area, the United Kingdom, or another jurisdiction that restricts transfers, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses, along with additional measures where required. You can request further detail on these safeguards using the contact details below.
8.Data Retention
We keep personal information only as long as needed for the purposes described in this policy, and then delete or anonymize it. In practice:
- Enquiry and lead records are retained while there is an active business relationship or prospect.
- Training, certification, and assessment records are retained for as long as needed to verify credentials and honor certificate validation requests.
- Financial and transaction records are retained for the period required by applicable tax and accounting law.
- Marketing contact records are retained until you unsubscribe or ask us to delete them, after which we keep a minimal suppression record so that we do not contact you again.
- Website analytics data is retained according to the retention settings of the analytics platform.
9.Your Privacy Rights
Depending on where you live, you may have the right to access the personal information we hold about you, to correct inaccurate information, to request deletion, to object to or restrict certain processing, to receive your data in a portable format, and to withdraw consent you previously gave.
United States residents
Residents of California, Colorado, Connecticut, Texas, Virginia, and other states with comprehensive privacy laws may request access to, correction of, or deletion of their personal information, and may opt out of targeted advertising. We do not sell personal information. We will not discriminate against you for exercising any of these rights.
How to exercise your rights
Email info@elephantscale.com with your request and enough detail for us to identify your records. We will verify your identity before acting and will respond within the timeframe required by applicable law. An authorized agent may submit a request on your behalf with proof of authorization. If you are in the EEA or UK and believe we have not resolved your concern, you may lodge a complaint with your local supervisory authority.
10.Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including encryption in transit, access controls, and vendor due diligence. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, contact us immediately at info@elephantscale.com.
12.Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The effective date at the top of this page shows when it was last revised. Material changes will be communicated through the website or by email where appropriate. Continued use of our website or services after an update means you accept the revised policy.
13.Contact Us
For questions about this policy or to exercise a privacy right, reach us at:
Elephant Scale
7522 Apache Plume, Houston, TX 77071, United States
Email: info@elephantscale.com
Phone: +1-713-568-9753
Web: elephantscale.com/contact